Privacy Policy

Gloomy Horizons ("we", "our", or "us") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our pet care services.

Information We Collect

We collect information that you voluntarily provide to us when you:

• Fill out our booking or contact forms
• Subscribe to our newsletter
• Communicate with us via email or other channels
• Use our pet care services

This information may include your name, email address, postal address, pet details, service preferences, and any other information you choose to provide.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including your IP address, browser type, operating system, access times, and the pages you have viewed. This information helps us improve our website and services.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our pet care services
• Process your bookings and communicate with you about appointments
• Send you updates about your pet's care while in our service
• Respond to your enquiries and provide customer support
• Send promotional communications (where you have opted in)
• Analyse usage patterns to improve our website and services

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• With service providers who assist us in operating our business (under strict confidentiality agreements)
• When required by law or to protect our rights
• In connection with a business transfer or acquisition

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. When your information is no longer needed, we will securely delete or anonymise it.

Your Rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict certain processing activities
• Request a copy of your data in a portable format
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Address: 47 Bridgewater Lane, Salford Quays, Manchester M50 3AH, United Kingdom